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Frequently Asked Questions
Shipping
FREE WORLDWIDE SHIPPING
Shipping costs are on us! We run discounts and promotions all year, so stay tuned for exclusive deals.
Yes, we ship all over the world. Note; orders to some destinations may take a bit longer to arrive.
Order processing will take 1-2 business days. Deliveries can take anywhere from 3-5 business days. Total delivery time 4-7 business days
Delivery details and tracking will automatically be provided in your email within 24 hours. (Check spambox)
Returns & Refunds
Yes, we offer a 30 day money back guarantee for all of our items (in or out of sale items). Which means that you can return your item, hassle-free, within 30 days of receiving your order.
Our return policy guarantees that you can return your order within 30 days of receipt for any reason.
Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.
We also accept returns of items purchased during a sale. Items bought during a sale can be exchanged for another product, a voucher, or the purchase price.
Return costs for orders globally are the customer's responsibility.
You can find your order number in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to assist you.
Remember to deliver your return within the 30-day period before the return period expires. If this is not possible, we offer you the option to exchange the product for a replacement or a voucher. Ask our customer service for options.
Need more help?
Visit our contact page or send an email to info@valentimode.com