Shipping

FREE WORLDWIDE SHIPPING

Shipping costs are on us! We run discounts and promotions all year, so stay tuned for exclusive deals.

Yes, we ship all over the world. Note; orders to some destinations may take a bit longer to arrive.

Order processing will take 1-2 business days. Deliveries can take anywhere from 3-5 business days. Total delivery time 4-7 business days

Delivery details and tracking will automatically be provided in your email within 24 hours. (Check spambox)

After you placed your order, we send out an email with your shipping details within 24 hours.

Use our secure 'My Account' environment to view all your placed orders. Including tracking details once provided.

Track your order using your e-mail and order number.

Returns

Yes, returns are free.

Our return policy guarantees that you can return your order within 30 days of receipt for any reason.

Items must be returned to us in an unworn and unwashed condition, suitable for resale with the labels still attached.

We also accept returns of items purchased during a sale. Items bought during a sale can be exchanged for another product, a voucher, or the purchase price.

Shipping costs for orders globally are reimbursed.

You can find your order number in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to assist you.

Remember to deliver your return within the 30-day period before the return period expires. If this is not possible, we offer you the option to exchange the product for a replacement or a voucher. Ask our customer service for options.

Any Questions?

Visit our contact page or send an email to info@valentimode.com


VALENTI

+316 12100863
info@valentimode.com


Willemskade 14-A2, Leeuwarden, 
Friesland, 8911 BB, Netherlands

VAT number: NL004506495B34
Trade number: 87927217

Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM. We strive to respond to and resolve any questions or issues within 24 hours.